Terms of service

These terms apply between Roken designy, operated by Yazeed Hamad Abdullah Almalaq, Hail 55425, Saudi Arabia (“we”), and the business that uses our services (“you”). If you have a signed agreement or written quote from us, it adds to these terms, and where the two differ the signed agreement applies.

1. The service

We connect your WhatsApp Business number to Meta’s WhatsApp Business Platform (Cloud API) through Meta’s Embedded Signup, set up automated replies based on the information you give us, hand chats over to your staff when they reply, send message templates you approve, and support and monitor the setup. What exactly is included, and the price, is set out in your quote.

2. Your number and account

You own your WhatsApp Business Account and your phone number, and you are the business sending the messages. By connecting, you allow us, through Meta, to manage messaging on that account for the purpose of the service. You can withdraw that at any time by disconnecting in the WhatsApp Business app or removing our app from your business settings at Meta.

3. Meta’s terms and policies

Using the WhatsApp Business Platform means you also accept and must follow the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy. Meta may limit, rate or suspend a number on its own decision; we will help you respond, but Meta’s decisions are outside our control.

4. Fees

Our fees (setup and monthly subscription) are those in your quote. Meta’s charges for messages sent through the platform are billed by Meta to the payment method on your WhatsApp Business Account, at Meta’s rates; we do not add to them. If our invoice is unpaid 14 days after its due date, we may pause the service after telling you.

5. Your information and your customers

You are responsible for the information the automated replies use (prices, availability, products, appointments) being accurate and lawful, and for telling us when it changes. You must have your customers’ permission before sending them messages they did not ask for, and you must respect anyone who asks to stop. The rules are on our acceptable use page.

6. Data

We process your customers’ messages on your behalf as described in our privacy policy. When the service ends we return your data to you on request and delete it within 30 days.

7. Availability

The service depends on Meta, internet connections and other providers, so we cannot promise it will never be interrupted. We fix faults on our side as quickly as we can and tell you about anything that affects your customers.

8. Liability

To the extent the law allows, our total liability to you is limited to the fees you paid us in the three months before the event, and we are not liable for indirect losses such as lost profit or lost business.

9. Ending the service

You can stop the service at the end of any month by telling us 30 days before. We can end or suspend the service immediately if it is used in breach of these terms, the acceptable use policy or Meta’s policies.

10. Law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of the Kingdom have jurisdiction.

11. Changes

We may update these terms; the date at the top shows the current version, and businesses using the service are told about important changes in advance.

Contact

btmk.fm@gmail.com, WhatsApp +966 50 516 4551.