Your customers get an answer on WhatsApp, even when you are busy
We connect your business’s WhatsApp number to Meta’s WhatsApp Business Platform. The auto-reply answers customers from your own data, and the moment a staff member replies from their phone it steps back. You keep using the WhatsApp Business app with the same number and the same chats.
Illustrative conversation
- Runs on Meta’s official WhatsApp Business Platform (Cloud API)
- Your number stays in the WhatsApp Business app on your phone
- Meta’s message fees are paid to Meta directly, with no markup from us
What the auto-reply does
Answers from your data
It reads the customer’s question, whether typed, a voice note or a photo, and replies from your business’s own data: prices, products, listings, appointments. When it has no sure answer it does not guess; it leaves the chat to your staff.
Knows when to stay quiet
As soon as a staff member answers from their phone, the auto-reply stops in that chat. The customer never gets two answers, and your staff do not have to switch anything off.
Sends reminders
Payment, appointment and renewal reminders to customers you already do business with, using message templates Meta approves before they can be sent.
Keeps count
Every month you get the number of conversations, the messages sent and what Meta charged for them, so you know what worked and what it cost.
Your number stays yours
We use Meta’s feature that lets one number work in the WhatsApp Business app and on the WhatsApp Business Platform at the same time. You do not need a new number, and nothing changes in your daily work.
- The same number and the same chats on your phone
- We do not import your old chats
- You can disconnect at any time, from the app’s own settings
From first message to live
We prepare the replies with you
You share your data (prices, products, listings, hours) and we agree on what the auto-reply answers and what it leaves to your staff.
You connect your number
You log in with Facebook, pick your WhatsApp Business account and scan a QR code in the app. About three minutes, and we never ask for a password.
We test, then go live
We test the replies with you on your own number before any customer sees them, then switch it on.
We follow WhatsApp’s rules
The number is yours and so is its reputation, and Meta rates every number on the quality of its messages. So:
- We never message anyone who has not written to you first or agreed to receive your messages
- Anyone who asks to stop receiving messages is stopped
- Reminder messages are reviewed and approved by Meta before they are sent
- Your data and your customers’ data are yours, and we delete them when you ask. Details are in the privacy policy
Have a question about your business?
Message us on WhatsApp and we will tell you honestly whether an auto-reply suits you.